Returns + Exchanges

 

Returns

We kindly ask that you think your order through before placing it.

However, if you’ve simply changed your mind, you have 14 days to return your candle order. Candles must be in unused/unaltered condition with zero signs of use. We will not issue a refund for original shipping costs and you are responsible for all postage costs for your return.

To begin the return process, please email justine.soy@gmail.com alongside your order number.

Your refund will be processed within 14 days of us physically receiving your return.

 

Exchanges

Exact exchanges will be issued for orders that are received as defective/damaged/broken.

Please email your order number and photos of defective/damaged/broken products to justine.soy@gmail.com

A replacement will be shipped within 1-3 business days.